Privacy Policy

1. Who We Are

MelodiCare Cymru - Music Therapy & Wellbeing Services
Email: melodicarecymru@outlook.com
Website: www.melodicarecymru.com

We provide Music Therapy & Wellbeing services, supporting individuals and communities across South Wales.

2. What Information We Collect

We may collect and process the following types of personal data:

Contact Information – name, email address, phone number
Health or Personal Details – if voluntarily provided via forms, emails or during therapy sessions
Website Usage Data – such as IP address, browser type, pages visited (via cookies or analytics tools)

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to enquiries or requests
To deliver our services effectively
To manage appointments or bookings
To keep records required by HCPC & BAMT professional standards
To improve our website and services

We only collect the minimum necessary information and do not use your data for marketing without your explicit consent.

4. Lawful Basis for Processing

Under the UK GDPR, the lawful bases we rely on may include:

Consent – where you have given us clear permission
Contract – when processing is necessary to fulfil a service
Legal obligation – to comply with regulatory requirements
Vital interests – in case of an emergency
Legitimate interests – when it is necessary for our service and does not override your rights

5. How We Store and Protect Your Data

We take appropriate steps to ensure your data is secure:

Personal information is stored securely on password-protected systems & encrypted files
Only authorised personnel can access sensitive data
We retain data only as long as necessary for its purpose or as required by law

6. Sharing Your Information

We will never sell or share your personal information for marketing. If you are a client, session content remains confidential. We may only share relevant personal details:

With relevant professionals (e.g. members of a Multidisciplinary team, other healthcare professionals) with your consent
If required by law or to protect someone’s vital interests

7. Your Rights

Under data protection law, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)

You can learn more at: www.ico.org.uk

8. Cookies & Website Analytics

Our website may use cookies to enhance your browsing experience and understand how visitors use our site. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices, and encourage you to read their privacy policies.