Accessibility Statement for MelodiCare Cymru

Our Commitment

We aim to make our website as accessible as possible so that people can:

• Navigate the site using screen readers or keyboard-only navigation

• Zoom in up to 200% without losing content or functionality

• Access information regardless of device, assistive technology, or internet connection

• Understand content clearly, with simple language and logical structure

Standards and Guidelines

We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which are internationally recognised standards for accessibility.

We are also guided by the Equality Act 2010, which requires services (including websites) to be accessible to disabled users.

How We Ensure Accessibility

To make our website accessible, we:

• Use proper HTML structure and semantic tags

• Add alternative text to images where appropriate

• Maintain good colour contrast and readable fonts

• Use headings and ARIA labels to support screen readers

• Regularly review and improve our site for accessibility

Known Limitations

While we aim for full accessibility, we are aware that some areas may not yet be fully compliant. These may include:

• Older PDFs or downloadable documents

• Embedded third-party content (e.g., YouTube videos or booking systems)

We are working to improve these areas or provide accessible alternatives where possible.

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you find any problems or need information in a different format, please contact us:

Email: melodicarecymru@outlook.com
Alternative formats available on request: e.g., large print, plain text, or audio

We aim to respond to accessibility requests within 5 working days.

Enforcement Procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS):
www.equalityadvisoryservice.com

Accessibility Improvements

We are actively working to improve our website’s accessibility and welcome any suggestions or support from our community.

Thank you for helping us make MelodiCare Cymru inclusive for all.